Save Money & Time with Support Cover
If your business requires expert IT Support that is experienced, reliable and responds quickly to assist with your computer, tablet or smartphone issues, take a look at our Business Support Cover
Making It Easy To Get Help
Email, Phone & SMS Support
Easy to get assistance and report an issue by Email, Phone or SMS, whichever is convenient for you
Fast Response Time
All issues are dealt with promptly, with the average response time been minutes and majority of issues resolved within an hour
Save Money
Discounted labour included with Business Support Cover which can save your business thousands of dollars yearly
Security Checks & Updates
Keep your devices working smoothly with regular checks and updates to your security
Outsourcing IT
As a business, outsourcing IT will benefits to your business with improved efficiency and reduced costs.
Support Tickets
Support Tickets helps keep track all your IT problems and make sure they get resolved
For Business users, we have three support cover options available
Real-Time Service Software
Want to know more about how we service your computer?Here are the most common questions we get asked about our support cover
Having worked in the IT industry now for many years, we have seen some significant changes in the way clients require assistance and also how quickly they want issues resolved.
The most significant change we have seen in the IT industry, is the migration from mostly onsite repairs with occasional email or phone assistance to now the opposite. It is rare for us to go onsite anymore to clients to repair or supply hardware, which at one time was the majority of our work.
Nearly all of our work now is done instantly via email, phone or remote support.
So as you can appreciate, with at least a third of our time spent answering technical questions via email and phones, we have to charge accordingly for our time.
With most client’s issues now been resolved almost instantly, it seems a lot fairer way to have monthly support cover with labour included, rather than charging a standard charge per incident which can get costly for clients.
If you do not have support cover, yes, you can still get phone or remote assistance, but support cover is required for Email & SMS Support.
Do take the time to take a look at our labour rates, as there are additional charges for clients without support cover.
We use Teamviewer Remote Monitoring and Management system which does the following:
The included monthly support time can be used for phone and remote support, plus any work we do here on your devices as well.
Support time cannot be used for onsite work plus any design or website related work.
On the last working day of each month, you will receive a Support Statement Invoice for any additional time.
You will only be charged for extra support time that is 15 minutes or more over your included support time.
No, support time cannot be used for any out of hours work, you would be charged at out of hours hourly rate
Unfortunately not, so make sure you use up your spare allotted remote support time for that month and if unsure what time you have left, don’t hesitate to ask!
The initial invoice will be for three months business support cover that you have chosen plus a sign up fee.
After that, we then invoice you quarterly on the first day of the month which you can pay via Credit Card, PayPal or Direct Deposit.
Prices are subject to change at any time
If you no longer require business support cover, one months notice must be given in writing that is confirmed that it has been received.
Otherwise, due to the costs of subscriptions supplied with support cover, one months charge will be invoiced.
