Support Cover

Home & Business Support Cover

Compare all the features provided with Home Support Cover and Business Support Cover

Home
Basic
Home
Premium
Business
Basic
Business
Premium
Price
$25
$40
$60
$100
Set Up Fee (Onboarding)
$25
$25
$50
$50
Additional Computer
$10
(Unlimited)
$10
(Maximum 5)
$10
(Unlimited)
Support Time Included
15 Mins
30 Mins
60 Mins
120 Mins
Business Users
 Pensioner & Student Discount
10%
10%
BACKUPS
Cloud & Local Backup Advice
 Cloud & Local Backup Monitoring*
 Cloud & Local Backup Reports*
MAINTENANCE
Hardware Checks (24/7)
MacOS Security Patching (24/7)
Windows Security Patching (24/7)
 Scheduled Maintenance (Weekly)
Software Security Patching (24/7)
NEXT CENTURY APP
Automated Setup Tasks
Guides / Tutorials
SECURITY
 Antivirus Monitoring
 Firewall Monitoring
Security Advice
Security Checks
SUPPORT
Email Support
Phone Support
SMS Support
Microsoft Teams Support
 Remote Support Software
Response Times
Best Effort
Fast
Priority
Priority
 Support Hours (M-F 8am-4.30pm)
 Support Tickets