Home & Business Support Cover
Compare all the features provided with Home Support Cover and Business Support Cover
Home Basic | Home Premium | Business Basic | Business Premium | |
Price 1 Computer | $25 | $40 | $60 | $100 |
Set Up Fee Onboarding your computer | $25 | $25 | $50 | $50 |
Additional Computer Cost per extra computer | $10 (Unlimited) | $10 (Maximum 5) | $10 (Unlimited) | |
Support Time Discounted labour included | 15 Mins | 30 Mins | 60 Mins | 120 Mins |
Business Use Cover for business clients | ||||
Pensioner & Student Discount 10% off additional labour & support cover | ||||
BACKUPS | ||||
Cloud, Email & Local Backups Check & help improve your backups | ||||
Cloud, Email & Local Backup Monitoring DropSuite / Managed Backup subscription required | ||||
Cloud & Local Backup Reports DropSuite / Managed Backup subscription required | ||||
MAINTENANCE | ||||
Hardware Checks (24/7) | ||||
MacOS Security Patching (24/7) | ||||
Windows Security Patching (24/7) | ||||
Scheduled Maintenance (Weekly) | ||||
Software Security Patching (24/7) | ||||
NEXT CENTURY APP | ||||
Automated Checklists & Tasks Checklist & Task buttons to help guide you | ||||
Guides / Tutorials Hundreds of guides to assist with any device | ||||
Service Information Check what services you have with Next Century | ||||
SECURITY | ||||
Antivirus Monitoring Avast Antivirus subscription required for advanced checks | ||||
Firewall Monitoring Avast Antivirus subscription required for advanced checks | ||||
Password Breach Monitoring Any passwords stored are constantly checked for been compromised with Keeper | ||||
Security Advice Check & help improve your computer & online security | ||||
Security Checks Guardz Cybersecurity subscription required | ||||
SUPPORT | ||||
Email Support | ||||
Phone Support | ||||
SMS Support | ||||
Microsoft Teams Support | ||||
Remote Support Software | ||||
Response Times | Best Effort | Fast | Priority | Priority |
Support Hours Monday to Friday 8am-4.30pm | ||||
Support Tickets | ||||
