
SERVICE CHECKS
At Next Century, we believe prevention is better than the cure
With our Home Premium and Business Support Cover, you get 24/7 maintenance on your device with Teamviewer Monitoring and Patch Management
STEP 1
During the service check, crucial system components like CPU, RAM and Disk Drive are tested before checking for vulnerabilities due to outdated software and operating systems, then install any Windows and third party applications updates required.
SOFTWARE CHECKS
HARDWARE CHECKS

Reboot Messages
During the update process, you could be prompted to restart your device by either Avast CloudCare or Teamviewer Patch Management
If possible, we highly recommend to restart your device as soon as prompted, but understand this is not always possible
STEP 2
You will be updated by the service support ticket with the results of the hardware and software checks performed on your computer
STEP 3
Occasionally, your computer may require a manual full service and the following checks will be performed remotely
Yes, the service checks are only included with Home Basic, Home Premium, Small, Medium and Large Business Support Cover
24/7 Maintenance with Teamviewer Monitoring and Patch Management is included only with Home Premium and Small, Medium & Large Business Support Cover
They can take as little as 15 minutes or a few hours with a lot depending on how many updates need installing, plus the speed of your computer and internet
On average, Step 1 & 2 of the service take around 15 minutes per device. If Step 3 is required, this can take between 15 to 30 minutes.
All work done on computers included service checks is tracked and added up at the end of the month, if the total time used has gone more than 15 mins over your included support time, then you would be invoiced for the additional time.