SERVICE CHECKS
At Next Century, we believe prevention is better than the cure
With our Home Premium and Business Support Cover, you get 24/7 maintenance on your computer with our Monitoring and Patch Management System
Your Antivirus and Firewall software are constantly checked to make sure they are protecting your computer.
ANITIVIRUS & FIREWALL CHECKS
Antivirus
Firewall
If you have Avast CloudCare installed on your device, there are additional checks performed
Avast Antivirus
Avast Firewall
Avast Scan
Your Cloud & Onsite backups are monitored to make sure your data is safe and you will receive a monthly report
BACKUP CHECKS
Cloud Backup
Onsite Backup
Crucial system components like CPU, RAM and Disk Drive are constantly checked on your computer.
HARDWARE CHECKS
CPU
Disk Health
Disk Space
RAM
Important Software & Windows Security updates are installed to keep your computer safe & secure
SOFTWARE CHECKS
Software
System Updates
Reboot Messages
During the update process, you could be prompted to restart your device by either Avast CloudCare or the Patch Management System
If possible, we highly recommend to restart your device as soon as prompted, but understand this is not always possible
Weekly maintenance will be performed on your computer to keep it running smoothly
Clean Temporary Files
Disk Cleanup
Computer Uptime
Optimisation
System File Check
System Restore
You will receive a report by email at the end of every month with information about the maintenance of your computer.
HEALTH & SECURITY
HARDWARE
Yes, the service checks are only included with Home Basic, Home Premium, Business Basic, Business Standard or Business Premium Support Cover
24/7 Maintenance is included with all Home & Business support covers plans.
They can take as little as 15 minutes or a few hours with a lot depending on how many updates need installing, plus the speed of your computer and internet
Majority of the servicing is all automated, but there are times when some manual checks are required which normally only use up around 5-10 minutes of your support time.
All work done on computers included manual service checks is tracked and added up at the end of the month, if the total time used has gone more than 15 mins over your included support time, then you would be invoiced for the additional time.
The service software will check your computer daily between 12pm and 1pm for Software/Windows updates.
The weekly maintenance is scheduled for Friday 3pm, if you computer is not on, the next time it is switched on it will be performed.
