Redefining The Way Your Computer is Serviced

At Next Century, we believe prevention is better than the cure

With our Home Premium and Business Support Cover, you get 24/7 maintenance on your computer with our Monitoring and Patch Management System


Antivirus & Firewall Checks

Your Antivirus and Firewall software are constantly checked to make sure they are protecting your computer.




Antivirus software is working & protecting your computer

Firewall is enabled & protecting your computer

Avast CloudCare

If you have Avast CloudCare installed on your device, there are additional checks performed

Avast Antivirus

Avast Firewall

Avast Scan

Antivirus software is working & protecting your computer

Firewall is enabled & protecting your computer

A security scan will be performed weekly

If any of the above Antivirus, Firewall or Security Scans have a problem, we are alerted and will create a support ticket to work on the issue with you


Backups Check

Your Cloud & Onsite backups are monitored to make sure your data is safe and you will receive a monthly report


Cloud Backup

Onsite Backup

Check monthly that DropSuite Cloud backup is working & protecting your important data

Using backup notifications, your onsite backups are monitored

If there are any problems with your backups, a support ticket will be created and the problem will be resolved.


Hardware Checks

Crucial system components like CPU, RAM and Disk Drive are constantly checked on your computer.



Disk Health

Disk Space


Your CPU is checked for high usage which can cause your device not to respond or be slow

Your HDD or SSD is checked for faults

Your disk space is checked that there is more than 5% free

Your available RAM is checked that there is over the 100mb free

If any of the above hardware checks fail, we are notified and will create a support ticket to work on the issue with you


Software & Windows Updates Checks

Important Software & Windows Security updates are installed to keep your computer safe & secure



System Updates

Detect & Update outdated vulnerable software

Install MacOS or Windows Updates to keep your computer safe & secure

Reboot Messages

During the update process, you could be prompted to restart your device by either Avast CloudCare or the Patch Management System

If possible, we highly recommend to restart your device as soon as prompted, but understand this is not always possible

If you do not select any options, be aware that your device will restart after the advised time in the message


Weekly Maintenance

Weekly maintenance will be performed on your computer to keep it running smoothly

Clean Temporary Files

Disk Cleanup

Computer Uptime


System File Check

System Restore

Temporary Windows files will be cleaned off your computer

Disk Cleanup tool will be run to help clean off junk files

Restart Prompt if not a full restart in 7 days

Performed a Trim to optimise your SSD

Scan Windows System Files for corruption & fix any issues

Create a System Restore point which can help fix your computer


Service Report

You will receive a report by email at the end of every month with information about the maintenance of your computer.

System Updates
CPU Usage
Disk Health
Disk Space
RAM Usage

Have a Question? Check These Answers

Yes, the service checks are only included with Home Basic, Home Premium, Business Basic, Business Standard or Business Premium Support Cover

24/7 Maintenance is included with all Home & Business support covers plans.

They can take as little as 15 minutes or a few hours with a lot depending on how many updates need installing, plus the speed of your computer and internet

Majority of the servicing is all automated, but there are times when some manual checks are required which normally only use up around 5-10 minutes of your support time.

All work done on computers included manual service checks is tracked and added up at the end of the month, if the total time used has gone more than 15 mins over your included support time, then you would be invoiced for the additional time.

The service software will check your computer daily between 12pm and 1pm for Software/Windows updates.

The weekly maintenance is scheduled for Friday 3pm, if you computer is not on, the next time it is switched on it will be performed.

More Questions

Please make an appointment and we will gladly answer any further questions