Next Century Ai Support Agent
Providing Fast Responses to All Your Questions
Welcome the new employee to Next Century, Charlie who is an Ai Product & Tech Support Agent.
As we all know, things change quickly in the IT industry and with the significant improvements in Ai, it’s time to replace the Next Century App (Portal) with a new Ai Support System that makes it even faster to provide information and support to clients.
For all those that say, oh no, not Ai, we want to deal with Nigel at Next Century, there’s no major change there and you can continue to deal directly with me, as the Ai automation is integrated into the system I now use to provide information about services, and you should not notice any difference.
As of today, the Next Century App (Portal) https://app.nexcen.au will no longer provide information or guides and will redirect you to https://nextcentury.net.au
The Ai Support Agent is enabled on all three Next Century websites where via live chat you can ask an Ai agent for help which then references hundreds of guides that I have added within seconds.
Simply click on the chat symbol 
which is down the bottom right, then click on Next Century under ‘Chat with’ to ask “Charlie” the Ai Support Agent a question.
During business hours, if you ask the question ‘talk to support agent’ then it will notify me and if available, I will take over the chat.
Of course, clients who prefer to call, email or message me via SMS please continue to, but when I am in a meeting or caught up on a call, this could provide you the quick answer you need.
Also, under the live chat are links to Guides & Tutorials, which make it easy to browse the support categories, but it’s quicker to ask “Charlie” Ai Product & Tech Support Agent.
